Loan

Aug 1 2017

Help Desk Management: What is Level 1, Level 2, and Level 3 Help Desk support?

# Help Desk Management: What is Level 1, Level 2, and Level 3 Help Desk support? In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about). Here s my quick primer on what each of these functions do. Level 0 support Automated …

Aug 1 2017

Software gratis de Help Desk de SysAid, Cloud o On-Premise #free #help #desk #software, #help

# SysAid Edici n Gratis Perm tanos presentarle la Edici n Gratis de SysAid, una de nuestras contribuciones a la comunidad ITSM En SysAid, nosotros estamos orgullosos de ser parte de una vibrante comunidad internacional de Gerenciamiento de Servicio IT, y es por eso que invertimos fuertemente en ella para que nos permita mejorar la ayuda para que ustedes, como nuestros usuarios, puedan ayudar a sus clientes. Tomando un papel activo en las conversaciones mundiales de ITSM nos ha permitido comprender mejor los desaf os que usted y su negocio enfrentan, y para muchos de ustedes est claro que uno …

Jul 22 2017

Five apps to meet your help desk challenges #remedy #help #desk #software

# Five apps to meet your help desk challenges Running an IT help desk is a daunting task, and the wrong software can make it even harder. These apps can help reduce problems and simplify operations. Note: This list is also available as a photo gallery . 1: SAManage SAManage (Figure A ) is an online, on-demand ITIL help desk tool that provides asset and service management. It is integrated with salesforce.com and Google Apps for Business. It lets you create customized workflows, and it provides a help desk portal for your end users. The pricing is competitive with other …

Jul 9 2017

Advantage Technology #help #desk #outsourcing #companies

# In the last few years, digital assistants have become all the rage. Amazon has it’s Echo powered by Alexa, Alphabet has Google Home, and even Microsoft has partnered with Samsung to deliver Cortana into everyone’s living room. On top of that, you have your smartphones that records everywhere you’ve been and more and more people are putting cameras all over their house and office that send video back to Cloud. It’s easy, convenient and ubiquitous. But should you be worried about what data is being sent to mega-corporations or is the convenience worth it? Tags: On May 24 th. …